Consumer Investigative Liaison

Intake & Constituent Services Division

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Apply by 06/28/2024

Salary

$26.40 – $38.28 Hourly

$54,905 – $79,613 Annually

This position is a Pay Band BI

Posting Details

The mission of the NMDOJ is to promote good government, safeguard the public interest and protect vulnerable members of our community, through dedicated and professional advocacy. Under the leadership of Attorney General Raúl Torrez, the New Mexico Department of Justice serves as the chief legal authority for the state of New Mexico. The NMDOJ works to ensure that the rule of law is upheld, and the rights of all citizens are protected. The NMDOJ works to protect every community in New Mexico and empower vulnerable populations. We believe in giving a voice to those who may feel unheard, an effort that ensures everyone’s rights are recognized and respected.

This posting will be used for ongoing recruitment and may close at any time. Applicant lists may be screened more than once.

This posting may be used to fill multiple vacancies.

Why does the job exist?

Consumer Investigative Liaisons support the NMDOJ’s mission and to help address constituent complaints received by the Intake and Constituent Services Division.

How does it get done?

Consumer Investigative Liaisons are the first point of contact to aid constituents from across the state seeking help from the NMDOJ. They review and investigate consumer complaints submitted to our office. When appropriate, Consumer Investigative Liaisons contact the parties to the complaint in an effort to help the parties come to mutually beneficial resolutions. They also direct individuals to resources outside the NMDOJ, sometimes referring matters to external agencies or other available resources. Consumer Investigative Liaisons are sometimes called upon to reach out to the community and provide education about trending consumer issues through public presentations. They also provide administrative support to the Intake and Constituent Services Division as needed. All of this is done in a professional, kind, and diplomatic manner in an effort to support the mission of the NMDOJ.

Who are the customers?

Consumer Investigative Liaisons serve the people of New Mexico that are bringing consumer complaints to the NMDOJ. They support the NMDOJ’s mission to promote good government, safeguard the public interest and protect vulnerable members of our community, through dedicated and professional advocacy.

Ideal Candidate

The ideal Consumer Investigative Liaison is a compassionate, fair-minded, and detail-oriented professional with strong investigative, communication, and problem solving skills. They are dedicated to advocating for consumer rights and achieving fair resolutions in a collaborative and ethical manner. They are also customer service oriented. An ideal Consumer Investigative Liaison is capable of handling challenging situations and difficult conversations with professionalism and composure. The ideal Consumer Investigative Liaison is a collaborative individual that enjoys working with a team and is willing to support the agency as needed with a constructive approach and focus on solutions.

Minimum Qualification

A Bachelors degree in any field. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling four (4) years may substitute for the required education.

Substitution Table

N/A

Employment Requirements

Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment as some statewide travel maybe required. Employment is subject to criminal background check and is conditional pending results of criminal background check. Be of good moral character and not have been convicted of a felony offense by a court of this state, any other state or the United States.

Working Conditions

Office setting, exposure to Visual/Video Display terminal (VDT) and extensive personal computer and telephone usage with extended periods of sitting, including during public meetings and hearings. Must be able to lift 25 lbs, and some sitting, standing, bending and reaching may be required. Some occasional travel, including overnight travel, may be required in and out of state.

Supplemental Information

Benefits:

Agency Contact Information: Dean Woulard

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

 

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.