AG Balderas Reaches $148 Million Settlement with Uber over Data Breach

FOR IMMEDIATE RELEASE: September 26, 2018

Contact: David Carl (505) 288-2465

Albuquerque, NM – Today, Attorney General Hector Balderas announced that he, along with the other 49 states and the District of Columbia, has reached an agreement with California-based ride-sharing company Uber Technologies, Inc. (Uber) to address the company’s one-year delay in reporting a data breach to its affected drivers.
“Companies have an obligation to report data breaches to their customers, and Uber failed to do so in a timely manner,” said Attorney General Hector Balderas. “When New Mexicans’ personal information is on the line, rapid response is hugely important.”

Uber learned in November 2016 that hackers had gained access to some personal information that Uber maintains about its drivers, including drivers’ license information pertaining to approximately 600,000 drivers nationwide. Uber tracked down the hackers and obtained assurances that the hackers deleted the information. However, even though some of that
information, namely drivers’ license numbers for Uber drivers, triggered laws requiring them to notify affected individuals and report to regulatory agencies, Uber failed to report the breach in a timely manner, waiting until November 2017 to report it.

As part of the nationwide settlement, Uber has agreed to pay $148 million to the states. New Mexico will receive approximately $760,000. In addition, Uber has agreed to strengthen its corporate governance and data security practices to help prevent a similar occurrence in the future.

The settlement between The State of New Mexico and Uber requires the company to:
• Comply with New Mexico data breach and consumer protection law regarding
protecting New Mexicans’ personal information and notifying them in the event of a data
breach concerning their personal information;
• Take precautions to protect any user data Uber stores on third-party platforms
outside of Uber;
• Use strong password policies for its employees to gain access to the Uber network;
• Develop and implement a strong overall data security policy for all data that Uber
collects about its users, including assessing potential risks to the security of the data and
implementing any additional security measures beyond what Uber is doing to protect the
• Hire an outside qualified party to assess Uber’s data security efforts on a regular
basis and draft a report with any recommended security improvements. Uber will
implement any such security improvement recommendations; and
• Develop and implement a corporate integrity program to ensure that Uber employees
can bring any ethics concerns they have about any other Uber employees to the company,
and that it will be heard.
All 50 states and the District of Columbia are participating in this multistate agreement with